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If you are for any reason dissatisfied with the service you have received from SKAGEN or have any other complaints relating to your investments with us, we would like to hear from you!
You can contact Customer Services on +47 51 80 38 58 or by email to email@example.com
Complaint to SKAGEN
If you want to file a formal complaint, you must do so in writing to firstname.lastname@example.org, or address it to Product Management, P.O. Box 160, 4001 Stavanger, Norway. Please explain the background for your complaint thoroughly and what outcome you want to achieve, and include all relevant documentation.
We will confirm in writing that we have received your complaint and give you an indication about the time required to process your case. Your complaint will be handled as soon as possible, and you will normally get our response within one month. Complex cases could take longer to process, and we may need to obtain more information and documentation before we can conclude
If you are not satisfied with the outcome of your complaint to SKAGEN, you may take your case further by filing a written complaint to the Norwegian Financial Services Complaints Board (Finansklagenemnda) at email@example.com. The complaint can be made in English, but the processing and communication from the Complaints Board will be in Norwegian. If you have questions, you can call them at +47 23 13 19 60. Please note that in order for the Complaints Board to be able to process your complaint, it must first have been sent to SKAGEN with a reasonable deadline for SKAGEN to respond.
The Complaint Board may charge a fee of NOK 200. The Board does not handle claims from professional/institutional investors.
Finansklagenemnda (Complaints Board in Norway)
Postboks 53, Skøyen
Telephone: +47 23 13 19 60
EU complaints handling
Consumers who are EU/EEA residents can file complaints through the European Commission's Online Dispute Resolution. Please state firstname.lastname@example.org as the trader's e-mail address.
National Ombudsman Iceland
Instead of taking your complaint to the Norwegian Financial Services Complaints Board, you can also refer the complaint directly to the Financial Ombudsman Service in Iceland (The Complaints Committee on Transactions with Financial Firms).
The mediation procedure is confidential and the consumer has to pay a fee of approximately 30 EUR. A claim may only be brought to the attention of the Ombudsman when a prior action has been taken against the investment services provider or issuer, and your complaint has remained unanswered or has been rejected either totally or partially.
Contact details for the Ombudsman:
Address: Höfðatúni 2, 105 Reykjavík, Iceland
Phone: + 354 520 3700
Fax: + 354 520 3727